Return and Refund Policy

Last Updated: October 2, 2024

At Jovikids, we are dedicated to providing our customers with a seamless shopping experience. If a product doesn't meet your expectations, we offer a flexible 7-day return policy to ensure your satisfaction and ease the return process.

1. Eligibility

1.1. This return policy applies to all products purchased directly from www.jovikids.ae or any of its sub-domains.

1.2. The product must be unused, in its original packaging, and in the same condition as when it was received.

2. Return Process

2.1. To initiate a return, please fill out our registration form with your name, order ID, receipt, and relevant details.

2.2. Alternatively, you can contact our Support Team within 7 days of receiving the product via:

2.3. Provide your order ID, product name, reason for return, receipt, and any necessary details.

2.4. Our Support Team will guide you through the return process and provide additional instructions if required.

3. Packaging and Shipping

3.1. Safely package the product in its original packaging or a suitable alternative to prevent damage during transit.

3.2. Return Shipping: In most cases, the customer is responsible for shipping the item back to us. However, we may provide a prepaid return shipping label upon request.

3.3. Pickup Options: For larger items, we can offer pickup services. If pickup is available, our customer support team will arrange the details directly with you, and a return shipping label is not required.

4. Inspection and Refunds

4.1. Upon receiving the returned product, our team will inspect it to ensure it meets our return policy conditions.

4.2. If the product meets the requirements, we will process your refund within 10 business days using the original payment method.

4.3. If the product does not meet the conditions, we will contact you to discuss available options.

5. Exchanges and Store Credit

5.1. If you prefer an exchange instead of a refund, please let our Parent Support Team know during the return process.

5.2. We will do our best to facilitate the exchange, subject to product availability. If the requested item is not available, we may offer store credit as an alternative.

6. Defective or Damaged Items

6.1. If you receive a defective or damaged product, please contact our Support Team immediately for assistance.

6.2. We may request supporting documentation or photographs to assess the issue and provide an appropriate resolution.

6.3. In such cases, we will cover the cost of return shipping and offer a replacement, repair, or refund based on the circumstances.

7. Warranty Information

7.1. Our products come with a 5-year warranty. You will receive a 3-year warranty automatically after purchase, plus an additional 2 years if you register your product online.

7.2. Warranty Claims for Items Purchased from Online Platforms (e.g., Amazon): Warranty claims for products purchased from other online platforms will be handled by the merchant who sold the item.

8. Customer Responsibilities

8.1. Ensure that the product is returned within the 7-day window, starting from the date of receipt.

8.2. Take reasonable care of the product and its packaging to prevent any damage during the return process.

8.3. Provide accurate and complete information to facilitate the return and refund process.

9. Policy Updates

9.1. Jovikids reserves the right to modify or update this return policy at any time without prior notice.

9.2. Any changes will be effective immediately upon posting on our website.

At Jovikids, we are committed to ensuring your satisfaction. If you have any questions or need assistance, please don't hesitate to contact our friendly Support Team.